N Catalyst.ai
Book a demo
The situation
Non-attendance costs a slot that cannot be recovered, and reminders are the standard mitigation. Messaging is inexpensive and delivers poor engagement. Calling works far better and is limited by how many calls staff can physically make.
The gap is not in sending reminders. It is in being able to answer what the patient says back, at the volume the list requires.
Why it is hard
A reminder is two-way, not a broadcast
People respond by asking to move the appointment, asking what to bring, or saying they no longer need it. A system that only plays a message collects none of that.
Outcomes must land in the booking system
A confirmation that does not reach the system that holds the slot has not changed anything.
Escalation has to be clean
When a caller needs a person, the handover has to carry the context, or the caller simply repeats themselves to a human.
How we approach it
Vocalyst runs the outbound reminder as a two-way exchange: it confirms, reschedules within the rules it has been given, answers the common preparation questions, and records the outcome against the appointment.
When a call needs a person, it hands over with the context already gathered, so the human starts from what the caller has said rather than from the beginning.
What changes
- Reminders that answer back rather than play a recorded message
- Outcomes recorded against the appointment, not just logged as a call
- Common preparation questions answered at the point of contact
- Clean escalation to a person with the context carried over
Next
Is this your problem too?
Bring the version of it you actually have. We will tell you what it would take, including when the answer is that it is not worth doing.